Manufacturer Warranty
At Boka, we want you to be satisfied with your purchase and enjoy your furniture for years to come. That is why our products are covered by a limited 2-year manufacturer's warranty starting on the date you receive your order.
This warranty covers manufacturing defects, missing or damaged parts, and certain premature failures that occur under normal residential use.
First 30 days after opening the box
Within the first 30 days after opening the box, the warranty covers:
- Missing parts
- Parts damaged upon receipt
- Visible manufacturing defects
- Issues preventing proper assembly of the product
If a part is missing or damaged, you must contact us before fully assembling the furniture. A claim submitted after assembly may be denied if the damage should have been noticed before installation.
Year 1: manufacturing defects
All our furniture is covered against manufacturing defects during the first year following receipt of your order.
This includes issues related to the product's structure, components, parts, or manufacturing, provided that the furniture has been used normally, assembled correctly, and properly maintained.
If a part needs to be replaced, we will review your claim and, if approved, replace the affected part.
Year 2: premature failure under normal use
During the second year, our warranty covers premature failures that should not occur under normal residential use.
This coverage is intended to ensure that our furniture maintains its functionality and strength when used appropriately on a daily basis.
However, the second-year warranty does not cover normal cosmetic wear and tear, such as scratches, marks, stains, tears, natural sagging of materials, or any changes in appearance caused by regular use of the product.
How to submit a claim
To submit a claim, please contact our team by email at:
Please include the following information in your message:
- Your order number
- A clear description of the issue
- Photos or videos of the defect or damaged part
- A photo of the entire product, if necessary
This information allows us to review your claim more quickly.
Once your claim has been approved, we will ship the replacement part by mail or arrange delivery directly to your home, as applicable. The usual timeframe is 5 to 7 business days, subject to parts availability.
Unauthorized repairs, modifications, or alterations
Please note that any modification, repair, or alteration made to a product without Boka's prior authorization will void the warranty.
Before attempting any repair or other work on your product, it is important to contact our customer service team at:
Our team can provide appropriate assistance and guide you through the steps to follow.
Without our prior approval, Boka cannot be held liable and will be unable to provide warranty coverage, a replacement, or compensation related to the product.
Exclusions and conditions
The warranty does not cover:
- Normal cosmetic wear and tear, including scratches, stains, tears, marks, fading, or natural sagging of materials
- Damage caused by an impact, an accident, improper handling, or an animal
- Damage caused by fire, water damage, excessive humidity, or any other force majeure event
- Products used for commercial, industrial, or institutional purposes, unless otherwise specified
- Products that have been improperly stored, assembled, installed, or used
- Products subjected to excessive use, modified, repaired without authorization, or cleaned using unsuitable methods or products
- Products placed outdoors or exposed to extreme conditions
- Indirect or consequential damages
- Floor models, clearance products, or products marked as final sale
- Costs related to furniture assembly, disassembly, or installation; the warranty only covers the shipment of eligible replacement parts.
Proof of purchase
The original receipt or order number is required for all claims.
The warranty is non-transferable and applies only to the original purchaser of the product.