FAQs
Do you have any questions about our products, the ordering process, delivery, or any other topic? You've come to the right place. For any other questions or requests not listed here, contact us by clicking here .
General
Is your furniture new?
Yes, all our furniture is brand new and ready for its first home with you. We don't sell used or recycled furniture. We're a furniture brand, not a big-box store.
Why is your furniture so affordable?
Our logistics setup helps us reduce overhead and maintenance costs, allowing us to offer our products at reasonable prices that are generally lower than other brands. Our sales volume also helps us spread these fixed costs further and secure competitive production costs from our manufacturers.
Our low prices also reflect our 100% online business model. With no physical stores, we can eliminate even more costs and pass those savings directly on to you.
The item I want is out of stock. When will it be back?
On average, items marked "Out of Stock" are restocked within 1 to 3 months.
However, you can pre-order the item to make sure you get it when our inventory arrives.
When you pre-order, you'll get a discount on the item's regular in-stock price and reserve your item.
Quantities of our most popular items are often limited, so this is the best way to reserve an item before it sells out again.
To learn more about pre-orders, please scroll to the "Pre-orders" section.
Do you have physical stores or locations?
At the moment, we don't have any physical stores or locations. We're focusing our efforts on offering you the best service, entirely online.
This decision also helps us reduce the costs of physical locations, allowing us to pass those savings directly on to you and continue offering the best furniture at the best prices.
Can I pay on delivery?
Yes, you can*! Simply select "Payment on Delivery" at checkout. You can then pay our delivery team when your order arrives, using cash, Interac e-Transfer, or a credit or debit card.
Can I see the furniture in person before placing my order?
At the moment, we don't have physical stores or showrooms, so you can't see the furniture in person before ordering. That's why we offer a 30-day satisfaction guarantee.
If you're not completely satisfied with your order, we'll pick it up from your home free of charge* and give you a full refund.
What payment methods do you accept?
We accept credit and debit cards, Apple Pay, Google Pay and Interac e-Transfer. You can also pay cash on delivery*. To do so, please select "Payment on Delivery" at checkout. Please note that our delivery team does not carry change.
Do you offer financing?
Yes! We've partnered with Affirm to give you the option of paying in equal instalments at a guaranteed 0% interest rate for up to 6 months. Instalments are available over several weeks or months, depending on your order value. Simply select Affirm at checkout to use the service.
Do you offer a warranty on your products?
Of course! We're so confident in the quality of our furniture that we offer a 2-year warranty on all of it. Our warranty covers breakage. To learn more, please visit our warranty page.
Delivery and Orders
If I order today, when will I receive my order?
When you order from us, delivery takes 3 to 7 business days, depending on your area.
Our delivery team travels to different areas throughout the week to deliver orders placed on our website.
When we're scheduled to visit your area, our delivery team will call the phone number you provided to confirm the date and approximate delivery time.
On delivery day, you can track your delivery in real time using a link sent by email, with updates on the exact delivery time.
How does delivery work?
Once you've placed your order, our delivery team will call you within the next 3 to 7 days to confirm the delivery date and time.
After that call, all you need to do is wait for delivery day. We generally call the day before delivery.
On delivery day, when the driver leaves our warehouse, you'll receive an email that lets you track our delivery team in real time and see an estimated arrival time for your order.
If you're home, our delivery team will call a few minutes before arriving and leave the boxes at your doorstep.
If you've selected delivery to the room of your choice, our team will help carry your order into that room.
If you're not home, our delivery team will leave your order at your doorstep.
If you won't be home and would like to reschedule, let our team know when they call so we can make the changes. We'll then send you the new delivery date.
Can I return my order if I'm not satisfied?
Of course! We understand that it can be hard to judge the quality, size and exact finish of furniture online. That's why we offer a 30-day satisfaction guarantee on every order placed with us.
At Boka, your satisfaction is our number one priority and the foundation of our brand. This guarantee gives you a full refund on your order if you're not 100% satisfied with it.
We even go a step further by offering to pick it up directly from your home, completely free of charge*. You don't have to worry about fitting the items into your vehicle or making a trip. What could be better?
How do I place an order?
To place your order, add the items you want to your cart by clicking "Add to Cart" on each product page.
Once you've made your selections, open your cart using the button at the top right of your screen, then click "Next Step" at the bottom of the screen.
You'll then be taken to checkout, where you can enter your delivery and payment information. All transactions are secured and encrypted by Stripe for a safe, hassle-free payment experience.
For help or to place your order by phone with our team, please call us at +1 (438) 809-3185.
Once you've placed your order, you'll receive an order confirmation by email. (Check your spam or junk folder if you don't see it!)
Then, all that's left is to wait for the final delivery email confirming the date and time of your delivery. It's usually sent one or two days beforehand.
On delivery day, you can follow the driver's progress in real time on the tracking page. Our team will be happy to deliver your order, and that's when the magic begins!
How can I change or cancel my order?
Please contact our customer service team at support@meublesboka.com or call +1 (438) 809-3185.
What happens if a part is missing from my box?
Don't worry. If you notice a part is missing, please contact us and we'll ship or deliver the missing part as quickly as possible.
Can I place my order by phone?
Of course! If you're having trouble ordering online, call us at +1 (438) 809-3185 and a member of our team will be happy to help you order by phone!
Are there delivery fees?
No, every order placed on our website includes free delivery*, regardless of the order amount.
What does the "Shipping isn't available" error message mean?
If you can't complete your order and see the error message "Shipping isn't available", it likely means that one of the items in your cart is out of stock. For more information, please contact our support team.
Can I use my Indigenous status card to get a tax exemption on my order?
If you hold an Indigenous status card, please note that Boka does not process tax exemption requests directly at the time of purchase.
Under the applicable tax rules, tax exemptions apply only in specific situations, including when delivery is made directly to a reserve and the required conditions are met.
All orders placed on our website are charged the applicable taxes. If you qualify for an exemption, you will need to apply to the appropriate authorities yourself and provide the required documents to obtain a tax refund, where applicable.
We recommend consulting the CRA or Revenu Québec guidelines to check your eligibility and learn about the procedure. For more information, see this link.
Pre-orders
What is a pre-order?
Our supply lead times are long and quantities are very limited, so we open pre-orders 1 to 2 months before our inventory arrives. Pre-ordering ensures you get the item before it sells out again. In other words, it lets you reserve the item.
What happens after I place my pre-order?
Once you've placed your pre-order, you don't need to do anything else. Our team will send you occasional email updates. When our inventory arrives, we'll call you to schedule delivery and make sure someone will be home to receive the order. Don't worry if you won't be home: we can always leave the item somewhere safe, such as your garage, shed or patio.
If I pre-order, when will I receive my order?
Delivery times vary by product, but each product page clearly shows the expected delivery date. Please refer to the specific information on the page for the product you pre-ordered. Our team will also send regular email updates to keep you informed of any changes to the delivery schedule. We're committed to communicating openly and providing the information you need throughout the pre-order process
Can I cancel my pre-order if I change my mind?
Absolutely! Life moves fast, and we understand that you might change your mind. Please note that cancelling a pre-order means the item will no longer be reserved for you, and you may have to wait again before you can get it.
To cancel your pre-order, simply email us at support@meublesboka.com or call us at +1 (438) 809-3185.
Assembly and Repairs
Do you offer assembly services?
If you'd like assembly service, please contact our customer service team and we'll find a solution to make things easier for you.
Is your furniture easy to assemble?
Yes, our furniture is designed to be easy to assemble. Each part has a numbered sticker, and the instruction manual is clear and detailed to guide you through the process. Even if you're not handy, you shouldn't have any trouble. We've taken care to simplify every step for a smooth, straightforward assembly experience.
Can I order replacement parts?
Yes! Please contact our customer service team at support@meublesboka.com or call +1 (438) 809-3185.