Returns, exchanges and replacement parts

Returns

We have a 30-day return policy, in accordance with our satisfaction guarantee, which means you have 30 days after receiving your item to request a return. All return requests must be made via our email address support@meublesboka.com. You will also need the receipt or proof of purchase. The receipt is not transferable.

Returns are at our expense if all of the following conditions are met:

1) The furniture must be completely disassembled. The disassembly of the furniture is the customer's responsibility.

2) The product must be returned in its original packaging, and the Boka team must approve the return packaging to schedule a return date.

**If the original packaging is missing, all parts must be adequately packaged, at the customer's expense, in one or more sealed boxes or using plastic film in a secure manner, with Boka's team approval, and a restocking fee of 20% of the furniture's price before taxes applies.

No returns will be accepted without the original box for the following products:

• RĒVE - Bed base with storage (all colors and sizes)
  
• NŌVA - Dining table
  
• ŌLIT - Bed base with nightstands (all sizes)
  
• RŪSTIK - Bed base with storage (all sizes)

Exception for returns without original box:

• DŌMI - Pocket spring mattress (all sizes)
• NŪBO - Pocket spring mattress (all sizes)
• SŌVA - Pocket spring mattress (all sizes)
• LŌMA - Pocket spring mattress (all sizes)
• BŌRA - Pocket spring mattress (all sizes)

3) The return must include all parts, screws, tools, and instructions received upon delivery. In case of missing parts, an additional replacement fee equivalent to 10% of the furniture price applies.

4) The returned or exchanged product must be ready for pickup upon the delivery person's arrival, and the customer or an authorized person must be present on site, unless otherwise agreed with Boka. A product ready for pickup means it is correctly prepared according to the type of request:

• Fully disassembled and packaged for a return
• Partially disassembled, for an exchange (e.g., with a chair seat or a tabletop)

To proceed, the customer must provide their order number and a photo of the adequately packaged product for approval by our team before any return date is scheduled.

Purchases made from distributors via Marketplace are considered final sales with a manufacturer's warranty but are not eligible for our satisfaction guarantee.

Purchases made from any platform other than Boka's website are considered final liquidation sales and are not eligible for our satisfaction guarantee and manufacturer's warranty due to significant discounts related to aesthetic defects. However, our after-sales service remains available exclusively for sending missing parts to complete your furniture within 14 days of purchase.

Unfortunately, we cannot accept returns for gift cards.

Exchanges

We have a 30-day exchange policy, in accordance with our satisfaction guarantee, which means you have 30 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, i.e., in perfect condition, disassembled, and in its original packaging. You will also need the receipt or proof of purchase. The receipt is not transferable.

All exchange requests must be made via our email address support@meublesboka.com. You will also need the receipt or proof of purchase. The receipt is not transferable.

1) Please clearly identify the product for which you wish to make an exchange. You can use the model number or product name to facilitate the process.

2) Send us an email to support@meublesboka.com including the following information:

• Full name (as stated on your order)
• Phone number
• Valid full delivery address
• Order number
• Identify the product to be exchanged
• Identify the replacement product

For exchanges, the new furniture must be of the same value as the original furniture. If you want furniture of a different value, the difference will be charged/refunded.

No fees will be applied if the item meets the return conditions mentioned above for the exchange.

Part Replacements

All requests for replacement parts must be made via our email address support@meublesboka.com. You will also need the receipt or proof of purchase. The receipt is not transferable.

1) Please clearly identify the product for which you need replacement parts. You can use the model number or product name to facilitate the process.

2) Send us an email to support@meublesboka.com including the following information:

• Full name (as stated on your order)
• Phone number
• Valid full delivery address
• Order number
• Identify the product that requires parts
• Part number and quantity

To speed up the process, feel free to include photos of defective or missing parts. This will allow us to process your request more quickly and ensure you receive the correct part in case of a labeling error. 

Our dedicated replacement parts team will review your request and contact you to confirm part availability and order details. We will ensure the process is as transparent and efficient as possible.

Once your request is processed, replacement parts are shipped by an independent third-party carrier, with the exception of certain specific situations, particularly for dresser and table tops, bulky items like sofas, or cases requiring the return of the defective item.

As soon as your package leaves our warehouse, you will receive an email notification. A tracking number will be automatically sent to you so you can follow the progress of your shipment.

We do our best to ship replacement parts as quickly as possible. However, once the package is handed over to the carrier, delivery times and shipment tracking are their responsibility. While we remain available to assist you if needed, we do not have direct control over transportation times.

Insofar as replacement parts are needed due to a manufacturing defect or a quality issue, Meubles Boka will cover the replacement costs. If parts are needed due to an assembly error or another cause not related to product quality, replacement fees may apply.

If you have any questions or concerns regarding replacement parts, please do not hesitate to contact us at support@meublesboka.com. We are here to assist you every step of the way.